UK Returns & Refunds Policy

1. Overview

Thank you for shopping with RB by Raul Blidar. We want you to be delighted with every purchase. If you change your mind or there is an issue with your order, this policy explains what you can do.

This policy applies to all purchases made through rbbyraulblidar.com and is in addition to your statutory rights under the UK Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015.

2. Return Window

You have 30 days from the date of delivery to request a return for eligible items. After 30 days we are unable to offer a refund or exchange.

3. What Can Be Returned

To be eligible for a return, an item must be:

• ✓ Unopened and in its original sealed packaging
• ✓ In resaleable condition — no damage, no signs of use
• ✓ Accompanied by a proof of purchase (order number or receipt)
• ✓ Returned within 30 days of delivery

4. What Cannot Be Returned

For health, hygiene and safety reasons, the following cannot be returned or exchanged once the seal has been broken or the product has been used:

• ✕ Opened haircare products (shampoos, conditioners, body washes, oils)
• ✕ Opened skincare products (cleansers, creams, masks, gels)
• ✕ Opened perfumes and fragrance products
• ✕ Items showing signs of use, damage, missing components or tampering
• ✕ Free gifts, samples and promotional items

This is in line with Regulation 28 of the UK Consumer Contracts Regulations 2013, which exempts sealed goods that are not suitable for return for health protection or hygiene reasons once the seal has been broken.

5. How to Request a Return

1. Email rbbyraulblidar@outlook.com within 30 days of delivery, quoting your order number.
2. Briefly explain the reason for the return and confirm the item is unopened and unused.
3. We will reply within 2 business days with return instructions and the return address.
4. Pack the item securely in its original packaging and post it using a tracked service.

6. Return Shipping Costs

Change of mind: the customer is responsible for return shipping costs. We recommend using a tracked service, as we cannot accept responsibility for items lost in transit.

Faulty, damaged or incorrect items: we will cover the return shipping costs in full. See section 8.

7. Refunds

Once we receive and inspect your return, we will email you to confirm whether the refund has been approved. Approved refunds are issued to the original payment method within 5–10 business days.

Original delivery charges are refunded only where the entire order is being returned, or where the return is due to a fault, damage or our error.

If you have not received your refund within 10 business days of our confirmation, please first check with your bank or card provider, then contact us at rbbyraulblidar@outlook.com.

8. Faulty, Damaged or Incorrect Items

If your order arrives damaged, faulty or you have received the wrong item, please contact us within 48 hours of delivery at rbbyraulblidar@outlook.com with your order number and clear photographs of the issue. We will arrange a free replacement or a full refund, including return shipping costs where applicable.

9. Exchanges

We do not offer direct exchanges. If you would like a different product, please return your eligible unopened item for a refund and place a new order.

10. Cancellations

If you wish to cancel an order before it has been dispatched, please email us as soon as possible at rbbyraulblidar@outlook.com. Once an order has been dispatched it cannot be cancelled and the standard returns process applies.

11. Statutory Rights

This policy does not affect your statutory rights as a consumer under UK law, including your rights under the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015.

12. Contact

For any return or refund question, please email:

rbbyraulblidar@outlook.com